FREQUENTLY ASKED QUESTIONS
GENERAL
What products do you sell?
We offer fresh, farm-to-table eggs harvested daily to ensure the highest quality and freshness.
Where are you located?
Our main warehouse and pick-up hub is located in Batangas. Exact address is provided upon order confirmation.
How can I contact customer support?
You can reach us via email, phone, or contact form. We respond within 24 hours on business days.
ORDERING
How do I place an order?
You can order through our website or contact us via phone/email.
Can I modify my order?
Modifications are accepted within 2 hours after placing the order.
DELIVERY
Do you offer delivery?
Currently, we only offer pickup from our farm.
How do I reserve my order?
Contact us or order via the site. Provide your full name and contact number.
Pickup schedule & location?
Time: 8:00 AM – 4:00 PM
Location: BanayBanay II, Sitio Abra, San Jose, Batangas
Note: Message us 30 minutes before arrival.
PAYMENTS
What payment methods do you accept?
- Cash on Pickup
- Bank Transfer (send proof for confirmation)
When will payment be confirmed?
Payments are verified within 24 hours after submission.
CONCERNS
Can I check eggs before leaving?
Yes, please check your items before leaving.
What is your return policy?
Orders are sold as seen. No returns allowed after pickup.
PROMOTIONS
Do you have promos?
Yes, we run seasonal promotions and flash sales.
How do I use a promo code?
Enter the code at checkout. Discount applies automatically.
Can I combine promo codes?
Only one promo code per order unless stated otherwise.
Do promo codes expire?
Yes, check each promotion’s validity period.